Promoting Performance Information Use in Government Analytics

Abstract

Governmental bodies have the potential to enhance their service quality and internal operations through the utilization of government analytics. However, the mere presence of government analytics does not guarantee its utilization. This article summarizes a book chapter titled "Measuring and Encouraging Performance Information Use in Government" by Donald Moynihan, who holds the McCourt Chair at the McCourt School of Public Policy, Georgetown University. The chapter published in "The Government Analytics Handbook: Leveraging Data to Strengthen Public Administration" (Pages 121-130) explores methods for governments to evaluate the effectiveness of government analytics, essentially analyzing the use of such analytics within the government. The focus is mainly on one crucial aspect of government analytics: performance management systems.